Terms for custom orders
- Your proof
- Please check spelling, names, numbers, colors, sizes and quantities before you approve. We print exactly what you approve, so mistakes on an approved proof aren’t covered.
- Custom items
- Custom-printed and embroidered items are made just for you, so they can’t be returned, exchanged or refunded. If there’s a flaw in our printing or stitching, we’ll reprint the affected pieces (see “If we made a mistake”). Please check the size chart before you order.
- Prices and quotes
- Prices on a proposal or quote are good for 30 days. Sales tax (8.25%) is added unless a tax-exempt certificate is on file with us.
- Approvals and cancelling
- Your order starts once it’s approved and the deposit (or full payment) is paid. Once you approve, garments are ordered and production is scheduled, so approved orders can’t be cancelled or refunded. Please make sure everything is right before you approve.
- Turnaround and rush
- Most orders are ready in 7–10 business days, counted from approval and payment. Rush service is available for an extra fee, quoted before you approve. Dates we give are our best estimate, not a guarantee.
- Colors and placement
- Printed and stitched colors can look a little different from your screen. Placement can vary slightly from piece to piece and size to size.
- Garments you bring
- We take good care of garments you bring in. We aren’t responsible for damage during printing or for problems with the garment itself (shrinking, fabric that doesn’t take ink or thread well). We suggest bringing one or two extras.
- Artwork and logos
- By sending or uploading artwork, you confirm you own it or have permission to use it, and you’re responsible if someone else claims it. You keep ownership; you give 77859 Designs a free, lasting right to keep it on file, print and reprint it for you, and show photos of the finished work on our website and social media (just tell us if you’d rather we didn’t). Art we create for you stays ours unless you buy it outright. We can turn down designs we believe we don’t have the right to print.
- If we made a mistake
- Look your order over at pickup, or within 7 days of delivery if it was shipped. We stand behind our workmanship. If a print or stitch is flawed (for example, cracked, peeling, crooked or wrong color compared to your approved proof), we’ll reprint the affected pieces at no charge. That’s the only thing we cover. We don’t give refunds, and we don’t reprint for anything else: sizes or quantities you ordered, spelling or designs you approved, changing your mind, fit, or wear and washing. Pieces must be unworn and unwashed, and we may ask for them back.
- Pickup and unclaimed orders
- We’ll let you know when your order is ready for pickup at 202 W 3rd St, Hearne, TX 77859 (Mon–Fri 9–6, Sat 9–1). Any balance is due at pickup. Orders not picked up within 60 days of our ready notice may be donated or recycled, without a refund.
- Shipping
- Shipping costs are shown before you pay. Once a package is with the carrier, delivery times are up to them. If a package is lost or damaged, we’ll help you file a claim.
- Team and group stores
- Store orders are produced after the store closes, on the schedule shown on the store page. Orders can’t be changed after the store closes.
- Accounts (PO and check)
- Approved accounts pay by check or PO, due 30 days from the invoice date (net 30). We may pause new orders on accounts more than 30 days past due.
Questions?
Call (979) 326-9721 or email info@77859designs.com.
77859 Designs is a DBA of ScrapHouse Sports LLC · 202 W 3rd St, Hearne, TX 77859